1. Introduction
Active Cool ("we", "us", or "our") operates the website activecool.ae (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We are committed to protecting your privacy in accordance with the UAE data protection laws and best practices. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
- Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
- Full name
- Email address
- Phone number (mobile)
- Enquiry comments / requirements
- Usage Data: We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
3. How We Use Your Information
Active Cool uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To respond to your enquiries and provide you with service quotes
4. Sharing Your Information
We do not sell, trade, or rent your Personal Data to third parties. We may share your information only in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., hosting, email delivery, analytics). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation (UAE regulations)
- Protect and defend the rights or property of Active Cool
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
5. Data Security
The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Your Rights (UAE Compliance)
Under UAE data protection regulations, you have the right to:
- Access: Request access to your personal data that we hold.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to certain conditions.
- Restriction: Request restriction of processing your data.
- Objection: Object to the processing of your data.
To exercise any of these rights, please contact us using the details provided in Section 9 below.
7. Cookies
Cookies are small files placed on your device. We use cookies to improve your experience on our website, understand how you interact with our content, and remember your preferences.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more detailed information, please see our Cookies Policy.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- By email: info@activecool.ae
- By phone: 0557485912
- By visiting our office: Zahrat Al Ashkhar 1st, M38-78-B3, office no 34, Abu Dhabi, UAE